This is to retrieve the session logs for a particular support session you created. A support session (e.g. based on a single support session link) can consist of multiple remote desktop sessions (e.g. technician starts and ends remote connections multiple times). Each remote desktop session can in turn have chat or file transfer activities within it. Note that only remote desktop sessions that have ended will be included in the API response. Therefore, this API response can contain anywhere from zero to multiple “session_logs” records, one for each remote desktop session performed.
| Time | Status | User Agent | |
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Retrieving recent requests… | |||
Bad request — invalid parameters
Unauthorized — invalid or missing access token
Forbidden — insufficient scope, or the action/value/target is not allowed. See data.error for the sub-reason.